Kortney Harmon, a staffing industry expert and Podcast host of The Full Desk Experience joins us to share her insights on building trust and relationships, as well as improving foundational processes, in the staffing industry. Harmon talks about her own journey in the industry, the importance of touch points and relationship-building, and the impact of automations and KPIs on business success.
Harmon believes that many office leaders miss out on business growth opportunities because they focus on the wrong things. Instead of developing foundational processes that address training and adoption of new technology, office leaders often focus on pushing their teams to do more without measuring what really matters. Harmon advises that businesses should consider integrated reports that look across the whole process rather than the performance of individual team members.
Through Crelate’s event series and podcast, Harmon provides insights on the importance of building strong relationships and establishing connections with clients and candidates. Harmon shares her “touch plan” strategy, which involves creative touches and a communication cadence. She recommends focusing on non-opportunity needs of potential clients to establish connections rather than focusing only on finding the right person for the right job.
In addition to her experience in the recruitment industry, Harmon shares her insights into leadership and productivity. As a busy mom herself, she recommends finding ways to be more productive with the time you have and exploring new resources, such as podcasts and downloadable assets, to stay up to date and discover new ideas. Harmon also explores the importance of automations in the industry and shares tips on setting up workflows and forms to increase efficiency and avoid forgetfulness.
Overall, Harmon’s insights on leadership, foundational processes, and relationship building provide a valuable resource for businesses looking to succeed in the recruitment industry. Crelate’s live event series, podcast, and industry spotlights offer businesses a wealth of information to help them navigate and succeed in today’s competitive market. Tune in to the podcast to discover actionable insights and strategies to take your recruitment business to the next level.
Key Takeaways:
- Building relationships and establishing connections are key to business growth in the staffing industry.
- Knowing how to communicate with people in the industry, frequency of outreach and preferred communication method is key for successful touch points.
- Automations can be useful in improving efficiency and avoiding forgetfulness in recruitment and sales processes.
- Measuring and evaluating KPIs can provide diagnostic and predictive information for business success.
- Foundational processes, which include training and adoption of new technology, are critical for teams to follow and build upon for scalability and replication.
Resources Mentioned:
- Crelate- end-to-end staffing and recruiting platform for modern agencies.
- "Nudge" by Richard Thaler - a book that discusses the idea of changing the outcome of one's destiny by the positioning of one's actions.
- "Atomic Habits" - a book that is foundational and helpful for being productive with time.
- GPT - chatbot technology that is of interest to Harmon
- Crelate - a platform for training and consultation.
Kourtney Harmon LinkedIn: https://www.linkedin.com/in/kortneyharmon/
Full Desk Experience Live: https://www.crelate.com/full-desk-experience
Crelate: https://www.crelate.com/
KPI Hamster Wheel Episode: https://www.crelate.com/blog/kpi-hamster-wheel
With your Host Benjamin Mena with Select Source
Solutions: http://www.selectsourcesolutions.com/
Benjamin Mena LinkedIn: https://www.linkedin.com/in/benjaminmena/
Benjamin Mena Instagram: https://www.instagram.com/benlmena/
Benjamin Mena TikTok: https://www.tiktok.com/@benjaminlmena
Benjamin Mena Twitter: https://twitter.com/benjamin_l_mena
The Elite Recruiter Podcast Instagram: https://www.instagram.com/theeliterecruiter/
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